1. Preamble

    1. This document describes the Terms of Use for the services provided by lachaine-shop.com
    2. The use of this website means the unconditional acceptance by the visitor / user of the terms described here.

  2. GDPR personal data

    1. The controller is a company with the name “La Chaîne”, which is based at Solonos 26, Athens 10674, Greece
      with VAT number 137557372 and contact phone number +30 2117502647.
    2. The management and protection of the personal data of the visitor to the lachaine-shop.com website is subject to the terms of this Personal Data Protection Policy as well as to the provisions of national, community and international law regarding the protection of individuals from the processing of personal data, such as applies at any time.
    3. The General Data Protection Regulation (GDPR). From 29-08-2019 the Law 4624/2019 (Government Gazette 137 A’) is valid and applied in adaptation and harmonization with the General Data Protection Regulation of 25.5.2018 (EU 2016/679, as well as the Directive (EU 2016/680 ) of the European Parliament, which strengthens the framework for the protection of data subjects, with regard to the processing of personal data in the European Union. lachaine-shop.com, with respect to personal data, complies with the General Data Protection Regulation and the respective text national legislation in the context of its activity and purpose and takes the foreseen and available technical and organizational measures in accordance with the provisions of the General Data Protection Regulation and the Greek legislation by extension.
    4. Your privacy is important to us, so we want to be transparent about how we collect and use your personal data.
    5. Personal data and how we use it

      1. The following information is collected in order to create an account on our website

        1. Email address

          1. An email address is required to log in to our website
          2. We will use your email address to send you important notifications about your account (eg: password change request, proof of payment, etc.).
          3. We will send you promotional Newsletters only if you have expressly agreed to receive them when registering on our page
        2. Password

          1. Your password is stored securely in an unreadable format (Technical term: Salted Password Hashing) for the sole purpose of identifying you.
        3. IP address

          1. The IP address is stored for security and statistical purposes.
        4. Browser information

          1. Your browser information is stored for security and statistical purposes.
      2. All or some of the following personal data may be collected when you make a payment on our website

        1. Full name, Company name, Billing address, Shipping address, Telephone number, VAT number, DOU, Occupation

          1. We use this data for billing, invoicing, and shipping purposes.
    6. We do not share or disclose your personal data.
    7. Protection of personal data

      1. We have taken all necessary measures to protect your personal data.

        1. We provide all areas of our website using strong encryption (TLS)
        2. We use strong encryption (AES) against

          1. Data transfer
          2. Data storage
          3. The backup
        3. We restrict access to all infrastructure and management systems using strong passwords and multi-factor authentication.
    8. Secure Transactions

      1. All payments made using a card are processed through
        Alpha Bank’s “Alpha e-Commerce” electronic payment platform and uses TLS 1.2 encryption with a
        128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding
        information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
    9. User rights

      1. Users may exercise the following rights

        1. Clear data

          1. Users have the right to request the deletion of their account, including any personal data they may have provided
        2. Data export

          1. Users have the right to receive all their data in a structured and readable format.
      2. In order for users to request data deletion or extraction, they must contact us by email with their request. We respond to all requests within 15 days.
    10. Age restriction

      1. This site is not intended for children. You must be at least 16 years old to use our services.

  3. Returns

    1. Returns are made within a period of ten (10) calendar days from the date of conclusion of the service contract (in the case of services) or from the delivery (in the case of products) or its receipt (when the Customer has chosen “collection from the store” ) and in case of several goods ordered by the Customer in one order and delivered separately from the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal”). The return window is strict, and no exceptions will be made.
    2. The Customer must return the product exactly in the perfect condition in which it was received. In particular, the returned product must not have been used, be in excellent condition, exactly as before its sale, in its complete original packaging (box, nylon, foam, etc.) which must not have tears or damages/alterations) and with all the contents of the original packaging. In addition, in order to accept a return of the product, the original proof of purchase (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are recorded on the proof of purchase.
    3. The return of the item is done at the responsibility and expense of the buyer-customer, unless there is a different written agreement. When the product is shipped after 7 days, the customer will be charged for shipping.
    4. The return of the item is accepted, only if the Customer has previously paid any amount incurred by the Company for sending the product to him/her and the shipping costs for its return.
    5. The refund of the price due to withdrawal to the Customer will be made no later than within fourteen (14) working days from the time the Company received demonstrable knowledge of his withdrawal. Delivery costs are not refunded unless the Customer has chosen a delivery method other than the cheapest standard delivery method offered by the Company.
    6. An online purchase that requires any sort of modification/rectification is to be returned to us to carry out these tasks and their expenses. Returns that fall under the aformentioned categories are to be strictly carried out through collaborating logistic companies, these varry depending the region, so please contact us for further information. Expenses made by clients outside the above guidlines will not be covered by La Chaine.
    7. Exceptions to the Right of Withdrawal:

      1. Products with more than 40% discount are not eligible for return.
      2. Due to health and hygiene reasons, earrings are not eligible for return or exchange under any circumstances. This policy is in place to protect all our customers and maintain the highest standards of cleanliness and safety.
      3. Refunds are not made on discounted products. Discounted products can be exchanged for the same or similar product. Alternatively, the customer can choose to receive a credit equal to the value of the product purchased for a period of one year.
      4. All Bazaar items are not eligible for return and refund.
    8. In Store Returns
      1. We do not offer refunds for any purchases made in person at our physical stores. If you are not fully satisfied with your in-store purchase, you can return the item to receive store credit equivalent to the purchase price. This credit will be valid for a period of one (1) year from the date of issuance. Alternatively, you may exchange the item for another product of equal or lesser value. If the exchange item is of greater value, you will be required to pay the difference.

  4. Site cookies

    1. The Company uses cookies to provide its services. By using this website, you consent to the use of cookies.
    2. What are cookies?

      1. Cookies are small pieces of text sent by your browser when you visit a website. A cookie file is stored in your browser and allows our website or a third party to recognize you and facilitate your next visit.
      2. When you use this website, we store a number of cookies in your browser.
      3. We use cookies for the following purposes:

        1. To make certain website features available
        2. To collect statistics and save your preferences.
        3. To authenticate users and prevent fraudulent use of user accounts
    3. Third party cookies

      1. In addition to our own cookies, we may also use third-party cookies to collect website usage statistics
    4. What are your choices about cookies?

      1. If you wish to delete cookies or instruct your browser to delete or reject cookies, please visit your web browser’s help pages.
      2. However, if you delete cookies or refuse to accept them, you may not be able to use all the features we offer, you may not be able to save your preferences, and some of our pages may not display correctly.

  5. Copyright

    1. Apart from the expressly mentioned exceptions (copyrights of third parties, partners and entities, user content), all the content of the Company, including images, graphics, photographs, plans, texts, the services provided and generally all the files of this website, are intellectual property of the Company and are protected according to the relevant provisions of European law and international conventions. Consequently, none of them may be in whole or in part sold, copied, modified, reproduced, republished or “uploaded”, transmitted or distributed in any way. Excluded is the case of single storage of a single copy of part of the content on a simple personal PC (computer) for personal and not public or commercial use and without erasing their indication of origin from this website, without affecting in any way the relevant intellectual and industrial property rights. The other products or services mentioned on the online pages of this website and bearing the marks of the respective organizations, companies, partner bodies, associations or publications, are their own intellectual and industrial property and therefore these bodies bear the relevant responsibility.
    2. The Company does not claim copyright over any content submitted by its users. You own the copyright in the content you submit as a user to our website.

  6. Restrictions

    1. You don’t have the right

      1. Transfer, resell or otherwise make available to third parties the services provided by the Company without written permission
      2. Use the services of this website for spamming or other illegal purposes
      3. Damage or maliciously use any feature or service of the Company.

  7. Denial of responsibility

    1. The contents and services of the Company are provided “as is” without any warranty expressed or implied in any way. To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, including, but not limited to, those of merchantability and fitness for a particular purpose. The Company does not guarantee that the pages, services, options and contents will be provided without interruption, without errors and that errors will be corrected.
    2. In no event shall the Company be liable in any way for any loss of profits, loss of data, business interruption, or other damages that may arise from the use of its services.
    3. In no event shall the Company be liable in any way for the content of its users, including but not limited to any errors or omissions in any content or for any abusive or offensive content or for any loss or damage of any kind arising from the use of any posted content on this website.
    4. The Company does not guarantee continuous, uninterrupted and secure access to its website services as its operation may be affected by external factors beyond its control.
    5. The content appearing on the Company’s website may include technical, typographical or photographic errors. The Company does not warrant that the content on its website is accurate, complete or current. The Company may make changes to the content contained on its website at any time without notice.

  8. Links to other sites

    1. The Company does not control the availability, content, personal data protection policy, quality and completeness of the services of other web sites and pages to which it refers through “links”, links or advertising banners. Therefore, for any problem that occurs when visiting/using them, you must contact the respective web sites and pages directly, which bear the relevant responsibility for the provision of their services. In no case should the Company be considered to endorse or accept the content or services of the web sites and pages to which it refers or to be linked to them in any other way.

  9. Modifications to Website Terms of Use

    1. The Company reserves the right to change the terms of use after informing the visitors / users and within the existing or potential legal framework.